Shipping policy

Shipping Policy

UK Standard Shipping

We offer tracked UK Standard Shipping on all in-stock items.

  • Processing time: 1-3 working days
  • Delivery time: 2-5 working days after dispatch
  • Tracking information will be sent via email once your order has been shipped.
  • Delivery times are estimates and may vary during busy periods, bank holidays, or due to courier delays.

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UK Express Shipping

Need your order sooner? Choose our Express Shipping option at checkout.

  • Processing time: 1-2 working days
  • Delivery time: 1-2 working days after dispatch
  • Fully tracked service
  • Tracking information will be emailed as soon as your order has been dispatched.

Please note that selecting Express Shipping speeds up the delivery service but does not guarantee same-day dispatch.

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International Shipping

International shipping rates and delivery times are calculated at checkout based on your location.

  • All international orders are sent with tracking.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • Delivery times vary by destination.

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Pre-Order Items (Carnival Costumes)

Some DIAMANTI pieces, including selected Carnival collections and limited-edition designs, may be available on a pre-order basis.

What is a Pre-Order?

A pre-order allows you to secure your item before it has arrived in stock or before production is complete.


Pre-Order Delivery Times

Estimated dispatch dates will be clearly stated on the product page before purchase.

Please note:

  • Pre-order delivery dates are estimates only.
  • Manufacturing, shipping, customs clearance, and courier delays may occasionally affect delivery times.
  • We will keep customers updated if any significant delays occur.


Mixed Orders

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.

If you would like your in-stock items shipped sooner, please place separate orders.


Carnival Delivery Notice

We understand the importance of receiving your Carnival outfit on time. While we work closely with our manufacturers and couriers to meet all estimated delivery dates, DIAMANTI cannot be held responsible for delays caused by customs inspections, courier disruptions, weather events, or circumstances beyond our control.


We strongly recommend placing Carnival pre-orders as early as possible to avoid disappointment.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can follow your parcel’s journey.

If you have any questions regarding your order, please contact our customer service team at jada@diamantibrand.com